Post Office Broadband

Average peak time speed: 11Mbs, prices start from £15.90 per month Compare Post Office Broadband deals

 

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Post Office Features

How do I switch my broadband to the Post Office?

Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to the Post Office broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by the Post Office. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both the Post Office and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a Post Office broadband deal, just enter your postcode into our Post Office broadband calculator above to see which Post Office broadband deals are available in your area. Or, for results that include deals from all major providers, use the calculator at the top of this page.

Can I keep my telephone number if I switch to Post Office broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

How long will it take to switch my broadband provider to the Post Office?

From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

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Post Office Pro's & Con's

Here's what we think of Post Office

Post Office Pro's

  • Very competitively priced
  • Line rental from £11.50 per month
  • Free caller display and voicemail

Post Office Con's

  • Cheap, basic router
  • Poor customer service
  • No customer forum

Can I get Post Office broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to Post Office broadband?

If you're only switching your broadband to the Post Office and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.

Do I need a MAC code to switch to Post Office broadband?

In June 2015 Ofcom made it easier for consumers to switch their phone or broadband supplier. You no longer need to contact your current provider for a MAC code (Migration Authorisation Code). The switching process is entirely handled by your new supplier (the Post Office). This helps to avoid lengthy phone calls to your old provider.

 
 

Post Office Broadband, TV & Home Phone Reviews

The good the bad and the ugly. Read honest reviews from Post Office broadband customers.

1.1 out of 5 from 380 reviews
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Reviews (547)
Andy c
Terrible customer service !
18 hours ago.
Review
Anyone thinking about signing up dont!! The most unprofessional outfit ive ever dealt with. . avoid at all costs
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0 people found the following review helpful
Jodie
Useless
2 days ago.
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Bad customer service, bad broadband, I am paying for broadband I can not use. They are not willing to help. Can not wait to get away from them and finish this.
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0 people found the following review helpful
Ben
Good Service
4 days ago.
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Been with the P O for many months now and no complaints! If i need to call C S about anything the phone is answered in seconds and staff go out of their way to try and help
Great Job P O. Keep up the good work!
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1 people found the following review helpful
Heading for the hills too
No service only threats
5 days ago.
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I took on an 18 month contract 18 months ago and beyond them deciding to upgrade it as it just didn't work they now want go increase charges from £20.99 to £36 a month for a service which drops out roughly every 25 seconds. I've given notice now threat letters of credit reference agencies have started though I've never missed a payment. Today as usual the customer Careline on 0345 600 3210 isn't taking calls at 11am through to 14.20. Way below expectations boys and anyone tempted: save yourself the hassle angst anxiety and sheer frustration of dealing with these people. It's not cheap and it doesn't work. It kicks in ok then drops within 10 to 25 seconds streaming music films etc is impossible and often at weekend EBay etc won't show pictures just empty boxes with blue question marks. The tech savvy readers will understand the implications. No way am I paying £36 for such a month.
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1 people found the following review helpful
Linda
Disappointed at your customer service
7 days ago.
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Last week a I had a phone call (automated) telling me I owed over £97. I was absolutely astounded as I had not received a bill, and I had set up a dd with you, the bank from which I gave my details has now closed so I no idea this had not been implemented. I’ve just had another letter from po saying that you would bill every month! Just phoned your service centre and spoke to a most unhelpful member of your staff his name is CRAIG, who I could tell could not give a toss about this and to add insult in injury my dd were there. I have always had fairly good service from you, but I will never recommend you to anyone ever again, in fact I would very much like to leave my contract with you but have been told I would have to pay £300. Not a happy customer
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1 people found the following review helpful
Ali
Leave for FREE in your contract
11 days ago.
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‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/201
So if you want to escape this crap broadband DO IT NOW!!
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6 people found the following review helpful
  • Joe 11 days ago.
    TOP TIP!! Thanks for the post.
Hazel Francis
Awful service
12 days ago.
Review
Go live date was changed twice. When the date finally came 2 weeks after we had ordered the WiFi, it didn’t work. We were then told the cooling off period ended the day we went live. Still without WiFi, waiting for an engineer to come out and check the problem.

Staff were about as helpful as a chocolate tea pot!
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0 people found the following review helpful
Keith Scotland
Poor student service
12 days ago.
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Son's contract delayed 3 times. Affecting his studies as he cannot work from home. Why can the Post Office not connect when BT could two months ago?
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1 people found the following review helpful
happysole
Absolute rubbish
13 days ago.
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Broadband speed and connection is rubbish, keep loosing connection have phoned 5 times now all I get is excuses. They say that they are running tests but never find a problem or solve anything. All I get is promises but no action.
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2 people found the following review helpful
Bethan Rose
Rubbish
14 days ago.
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Slow WiFi. Was going to leave and they talked me I to stayin an buying a better package for 'faster' WiFi. And it's just as bad if not worse. On top of it all I'm getting fully charged and being misinformed all the time. Never mind the fact I'm dealing with '' supervisors''who have NO idea what their doing and its just disgusting how you rip people off. So for 9 months of bad WiFi they took off £11.JOKE!! As soon as I can I'm moving to someone competent.
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3 people found the following review helpful
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